Frequently Asked Questions
Everything you need to know about your AuraSmart earbuds
How long is the battery life?
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AuraSmart earbuds provide up to 8 hours of continuous playback on a single charge. With the premium charging case, you get an additional 32 hours of total battery life, keeping your earbuds powered for over a week of daily use.
Can I use noise isolation while taking calls?
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Absolutely! Our intelligent dual-mic system works seamlessly with noise isolation enabled. The microphones specifically filter out background noise while capturing your voice clearly, ensuring crystal-clear conversations even in bustling environments.
What is the Bluetooth connectivity range?
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AuraSmart earbuds use advanced Bluetooth 5.3 technology with a stable connection range of up to 10 meters (33 feet). The connection automatically re-establishes the moment you step back within range, ensuring uninterrupted listening.
Are the earbuds water resistant?
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Yes! AuraSmart earbuds feature IPX5 water resistance, protecting them against sweat and light water splash. They're perfect for gym sessions, outdoor activities, and rainy commutes. However, they're not suitable for swimming or submersion in water.
What warranty coverage do you provide?
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All AuraSmart earbuds come with a comprehensive 2-year manufacturer's warranty covering defects in materials and workmanship. Additionally, we offer 24/7 customer support and free replacements for hardware issues during the warranty period.
What is your return and refund policy?
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We're confident you'll love AuraSmart! If you're not completely satisfied, we offer a 30-day hassle-free return policy with full refunds. No questions asked. Simply initiate a return within 30 days of purchase, and we'll handle the rest.
Do the earbuds work with all devices?
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AuraSmart earbuds are compatible with all Bluetooth-enabled devices including iPhones, Android phones, tablets, laptops, and smartwatches. Just pair once, and they'll automatically reconnect to your preferred devices.
How do I customize the touch controls?
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Download our free AuraSmart app (iOS and Android) to fully customize all touch controls. Map single-tap, double-tap, and long-press functions to your preferred actions like play/pause, next track, voice assistant, and more. Settings sync automatically across all your devices.
